Unresolved conflict, however, can result in the breakdown of a group. When unaddressed conflict occurs in the workplace, it can reduce morale, hamper performance, and increase absenteeism. It leads to increased stress among employees, decreased productivity, and at worst, aggression or violence. Studies show that managers spend at least 25 percent of their time resolving workplace conflicts. This affects the output of the work group and can have a profound impact on business performance.
Let’s quickly summarise what we’ve covered so far: