Reflective Techniques & Positive Effects

  • Self Reflection
  • Team Meetings
  • Appraisals
  • Customer Feedback

Why is it important to reflect after a conflict situation?

Reasons Why Conflict Management is important when working with the public.

  • Helps staff feel better prepared and more comfortable
  • Fewer complaints/more compliments
  • Staff feel valued and will improve performance
  • Less staff turnover and reduced recruitment costs
  • High customer satisfaction rating