Privacy Policy

Section 1 – Policy Introduction

This website privacy policy describes how The Launch Group protects and makes use of the information you give the company when you use this website. 

If you are asked to provide information when using this website, it will only be used in the ways described in this privacy policy. 

If you have any questions about this policy, please email: info@thelaunchgroup.co.uk or write to: The Launch Group, Summerhill House, 9 Summerhill Terrace, Newcastle upon Tyne, Tyne and Wear, NE4 6EB 

We gather and use certain information about individuals in order to provide products and services and to enable certain functions on this website. 

We also collect information to better understand how visitors use this website and to present timely, relevant information to them. 

Section 2 – Purchases

When purchasing an E-Learning product on our website, there is a necessary amount of information and data we must ask from our users. The information will include; name, e-mail address, phone number and account username. You will be asked to provide this information for the first time at the checkout stage of your purchase. See the image below for a screenshot example:

Payment Platforms

Purchases made through our site use the PayPal platform. PayPal allows you to checkout without an account, using a debit or credit card. The Launch Group do not hold any payment details or information from your purchase. For more information on PayPal’s privacy policy, see the following link: https://www.paypal.com/uk/webapps/mpp/ua/privacy-full

Section 3 – How we use your Data

We take reasonable steps to protect your personal data from loss or destruction. We run two-layer authentication throughout our website and also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

Where you have a username or password (or other identification information) which enables you to access certain services or parts of our Website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your personal data transmitted to our Website; any transmission is at your own risk. Once we have received your personal data, we will use strict procedures and security features to try to prevent unauthorised access.

Section 4 – User Rights

You have the right to request a copy of the personal data that we hold about you by contacting us at the email or postal included in this policy. Within your request, please include information that will enable us to verify your identity. We will respond with 30 days of any request.

Please note that there are exceptions to this right. We may be unable to make all information available to you if, for example, making the information available to you would reveal personal data about another person, if we are legally prevented from disclosing such information. Or if your request is manifestly unfounded or excessive.

We aim to keep your personal data accurate and complete.  We encourage you to contact us using the contact details provided below to let us know if any of your personal data is not accurate or changes, so that we can keep your personal data up to date.

You can update personal details within the ‘My Account’ section of the website at any time.

Section 5 – Complaints

If you believe that your data protection rights may have been breached, and we have been unable to resolve your concern, you may lodge a complaint with the applicable supervisory authority or to seek a remedy through the courts.  Please visit the ICO link below for more information on how to report a concern to the UK Information Commissioner’s Office: https://ico.org.uk/concerns/